Cura answers guests instantly in their language — before booking, mid-stay, and after checkout. Every question becomes a booking, an upsell, or a review.
Pre-booking questions answered first
In-stay requests caught at any hour
Review asks sent while the stay is warm
Every language, every timezone
Not from bad service. One team, six channels, twenty-four hours. These are the three leaks Cura closes first.
Travelers message three properties at once. The first clear, warm answer gets the booking.
Towels, transfers, tours — small asks that shape the review, missed at the desk's busiest hour.
The review request and the “come back next season” message that never get sent.
Your inbox, your calendar, your guests — handled. Watch it cycle, or click around.
Is the pool villa available Aug 12–16? Best rate?
QuotedCould we get two more towels and a late checkout?
HandledWe land at 11 pm — is check-in still possible?
Noted朝食は何時からですか？
AnsweredTravelers message three hotels at 3 am. Cura answers yours first — rates, transfers, late check-in — in their language.
It quotes the right room, books the transfer, and notes the special requests before the front desk opens.
The day-7 review ask and the next-season invite go out on time — for every guest, not just the memorable ones.
Slide to your numbers. The defaults are typical for hotels — yours will be more honest.
These are estimates from your own inputs — not a promise. The honest version: if messages are going unanswered, some of them were bookings.
Guest conversations only go out after a human reads them — until you trust it. Then turn on Auto one conversation type at a time. Reversible anytime.
And in every mode, an independent judge checks each reply before it sends: pass, fix, or retry.
Care, not campaigns. The third automated touch never sends — the platform blocks it.
The judge, live. Every reply gets a verdict — pass, fix, or retry — before it reaches a guest.
Out of scope, sensitive, or just unusual? Cura doesn't improvise. It hands over like a colleague: context first.
Cura woke the night manager immediately — apology drafted for approval, maintenance noted, the booking and guest history attached.
Yes — Cura drafts from your saved replies, policies, and tone, not a generic script. Start in Draft mode: your team approves every reply until it sounds right, then you switch to Auto one conversation type at a time.
Connect a channel this afternoon and run Draft mode until Cura sounds like you. If it doesn't, don't ship a single reply.
